Returns & refunds

The window

All items must be returned within 7 days of the date of purchase.

Handling fee

A 20% handling and restocking fee is charged on goods returned for credit.

What cannot be returned

We cannot accept returns on special parts, including electrical wiring looms and cut body sections.

Change of mind

Please choose parts carefully. Refunds are not normally provided where you simply changed your mind, made a wrong selection, or found the part cheaper elsewhere. This is why we ask for your VIN — send it with your enquiry and we will confirm the part fits your vehicle before you commit.

Freight on returns

Return freight is the responsibility of the purchaser, as set out in our terms and conditions.

How to start a return

Call us on the number below with your tax invoice to hand. Claims are not accepted without the invoice. We will tell you whether the part is returnable and how to get it back to us.

Faulty parts

A return for change of mind is different from a part that has failed. If a part you bought is faulty, see the warranty page — and contact us immediately rather than waiting out the 7 days.

Your rights under Australian Consumer Law

This policy sits alongside, and does not limit, the consumer guarantees you have under the Australian Consumer Law. If a part is not of acceptable quality or does not match its description, you may be entitled to a repair, replacement or refund regardless of the terms above.